Returns & Exchanges – Schott N.Y.C.

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Returns & Exchanges

Since 1913, we have stood behind the quality of our products. That's why for our customers, if you are not happy with your item, you can send it back to us, with no questions asked. Our return and exchange policy is valid for 30 days from when the item was shipped, and make sure the original tags are attached, and it has not been worn.

Address for Returns: Schott NYC Returns & Exchanges

735 Rahway Ave.

Union, NJ 07083

USA

Read below for more information about our return policy regarding our USA customers and our INTERNATIONAL customers.

USA CUSTOMERS

Need to exchange an item? No problem. The shipping label for the first exchange is FREE.

Need to return an item? The shipping label is a flat rate label of $9.95.

Please note: We cannot ship out the exchanged item until the original is received and processed. So it may take up to 7-10 days after our receipt to process your credit or exchange. However, if you are unwilling to wait that long, you can purchase a new order, and return your unwanted item for credit. As always, we're here to help. Reach out to our customer service team if you have any questions either through Live Chat, CUSTOMERSERVICE@SCHOTTNYC.COM, or by calling 1-800-631-5407.

Start Return/Exchange

INTERNATIONAL CUSTOMERS

PLEASE MAKE SURE TO READ ALL INSTRUCTIONS

For international customers, there are higher shipping costs, so we want to make sure you love the item you've purchased. We strongly recommend that you confirm sizing and order details with our customer service team prior to placing the order. You will be responsible for all freight and duty charges relating to a returned shipment. If a shipment is returned undelivered, we will credit the value of the order less freight charges in both directions.

To Make a Return or Exchange 1. Please fill out the below "Return and Exchange Form" and send it to international@schottnyc.com

2. We will send you documents (1 of which must be signed) that must accompany the shipment

3. Send back the item via your choice of methods

Return and Exchange Form

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